Refund Policy

Effective Date: January 25, 2026

 

Stone & Selah (“we,” “us,” or “our”) is committed to providing faith-based, inspirational art in digital, print-on-demand (POD), and physical formats. This Refund & Return Policy explains eligibility, procedures, timelines, and limitations for refunds and replacements.

 

 

1. DIGITAL PRODUCTS (DOWNLOADS, PRINTABLE FILES, ELECTRONIC CONTENT)

 

• Final Sale: All digital downloads, electronic files, and printable art are final sale; no refunds are permitted once access is granted.

• Delivery Definition: Digital products are considered delivered when the download link or access is provided to the user, even if the download is not completed.

• User Responsibility: Customers are responsible for backing up files and ensuring device compatibility.

• Exceptions: Refunds for digital products are only considered if legally required under U.S. consumer protection laws.

 

Timeline:

 

• Digital products are delivered immediately upon access.

• No refund timeline applies because purchases are non-refundable upon delivery.

 

 

2. PRINT-ON-DEMAND (POD) PRODUCTS

 

• Custom-Made Items: POD products are created specifically per order and cannot be canceled once production begins.

• Minor Variations: Slight differences in color, size, or texture are normal and not defects.

• Defect Eligibility: Refunds or replacements are allowed only for verifiable manufacturing defects (e.g., misprints, missing elements).

 

Claim Procedure and Timeline:

 

1. Customers must submit claims within 14 calendar days of delivery.

2. Claims must include:

    

   • Proof of purchase (order confirmation or receipt)

   • Clear photographs of the defect

   • Detailed description of the issue

3. Upon approval, replacement or refund is issued within 10–15 business days.

 

Timeline Summary:

 

• 14 days from delivery: Claim submission window for defects

• 10–15 business days post-approval: Refund or replacement processing

 

 

3. PHYSICAL PRODUCTS (STANDARD WALL ART, PRINTED GOODS)

 

• Eligibility: Physical products are eligible for replacement only if damaged during shipping.

• Claim Window: Customers must submit damage claims within 14 calendar days of delivery, with photographic evidence.

• Responsibility: Stone & Selah is not responsible for shipping delays, lost packages, or incorrect addresses.

 

Timeline Summary:

 

• 14 days from delivery: Claim submission window for shipping damage

• 10–15 business days post-approval: Refund or replacement processing

 

 

4. SATISFACTION DISCLAIMER

 

• Stone & Selah makes no guarantees regarding emotional, spiritual, or aesthetic satisfaction.

• All artwork is faith-inspired and subjective in interpretation.

• Dissatisfaction based on personal preference, artistic taste, or spiritual response does not qualify for a refund.

 

 

5. EXCEPTIONS & SPECIAL CONSIDERATIONS

 

• Refunds or replacements are only considered for:

   

  • Manufacturing defects in POD items

  • Shipping damage for physical products

  • Errors caused directly by Stone & Selah

• All exceptions require documentation within the specified timelines.

• Refunds are issued via the original payment method unless otherwise agreed.

 

Timeline Summary for All Eligible Refunds:

 

1. 14-day window: Submit proof of defect/damage from the date of delivery

2. Review period: Stone & Selah reviews the claim promptly upon receipt

3. 10–15 business days: Approved refund or replacement processed

 

 

6. USER RESPONSIBILITIES

 

• Provide accurate billing and shipping information

• Maintain secure storage of digital files

• Report issues within the timelines stated above

• Understand that subjective dissatisfaction or misuse is not refundable

 

 

7. FORCE MAJEURE & UNFORESEEN EVENTS

 

• Stone & Selah is not responsible for delays or failures caused by:

   

  • Natural disasters, pandemics, or epidemics

  • Carrier delays, strikes, or labor disputes

  • Governmental restrictions or emergencies

• Refunds will not be issued due to these uncontrollable events

 

 

8. GOVERNING LAW & JURISDICTION

 

• This Refund Policy is governed by the laws of Indiana, U.S.A., and federal law where applicable.

• Customers consent to exclusive jurisdiction of Indiana courts for disputes regarding refunds or returns.

 

 

9. FINAL ACKNOWLEDGMENT

 

By purchasing from Stone & Selah:

 

• You acknowledge understanding and acceptance of this Refund & Return Policy

• You accept that digital and POD products are non-refundable except in specific defect situations

• You understand that timelines for claims and refunds are strictly enforced to ensure fairness and operational integrity

 

 

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