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Shipping Policy

Shipping Policy - The Basics 

Effective Date: January 25, 2026

 

Stone & Selah is committed to delivering faith-inspired, high-quality art to your home or digital device. This Shipping Policy outlines shipping options, timelines, responsibilities, and limitations for all products, including digital, print-on-demand (POD), and physical artwork.

 

 

1. DIGITAL PRODUCTS

 

  • Delivery Method: Digital products (downloads, printables, templates, and electronic artwork) are delivered via secure download links sent to the email address provided at purchase.

  • Delivery Time: Digital products are delivered immediately or within 24 hours of purchase confirmation.

  • User Responsibility: Customers are responsible for:

     

    • Checking the correct email address

    • Downloading files promptly

    • Maintaining backups of digital files

  • Shipping Fees: None; delivery is electronic.

  • Note: Stone & Selah is not responsible for lost, corrupted, or misdirected downloads due to user errors or technical issues.

 

 

2. PRINT-ON-DEMAND (POD) PRODUCTS

 

  • Production Time: POD items are custom-made per order. Standard production typically takes 7–10 business days.

  • Shipping Method: Products are shipped via reliable carriers (USPS, UPS, FedEx, or equivalent).

  • Shipping Timeframes (U.S.):

     

    • Standard Shipping: 3–7 business days after production

    • Expedited Shipping: 1–3 business days after production

  • Shipping Timeframes (International): 7–21 business days, depending on customs and carrier efficiency

  • Tracking: All POD shipments include tracking information provided via email.

  • User Responsibility: Customers must provide accurate shipping addresses. Stone & Selah is not liable for delays or losses due to incorrect addresses.

 

 

3. PHYSICAL PRODUCTS (STANDARD WALL ART & PRINTED GOODS)

 

  • Processing Time: Standard physical products are shipped within 3–5 business days after order confirmation.

  • Shipping Method: Shipped via USPS, UPS, FedEx, or equivalent.

  • Domestic Shipping (U.S.): 3–7 business days (varies by carrier and location)

  • International Shipping: 7–21 business days (customs and carrier dependent)

  • Shipping Costs: Calculated at checkout based on weight, size, and destination.

  • Tracking: Available for all shipments; customers will receive an email with tracking info.

 

 

4. SHIPPING DAMAGE AND CLAIMS

 

  • Responsibility: Stone & Selah ensures products are carefully packaged; however, customers must inspect packages upon arrival.

  • Reporting Damage: Claims for damaged items must be submitted within 14 calendar days of delivery, including:

     

    • Proof of purchase

    • Photographs of the damaged product and packaging

  • Resolution: Approved claims will result in replacement or refund within 10–15 business days.

 

 

5. INTERNATIONAL SHIPPING & CUSTOMS

 

  • International customers are responsible for:

     

    • Customs duties, taxes, import fees, and any local charges

    • Complying with local import regulations

  • Shipping times may vary due to customs inspections or local postal service delays.

  • Stone & Selah is not liable for delays, additional taxes, or duties imposed by foreign governments.

 

 

6. LOST OR DELAYED PACKAGES

 

  • Stone & Selah is not responsible for:

     

    • Packages lost due to incorrect addresses

    • Delays caused by carriers, customs, weather, or natural disasters

  • Customers should track shipments and notify Stone & Selah promptly if delivery issues arise.

 

 

7. FORCE MAJEURE

 

  • Stone & Selah is not liable for shipping delays caused by events beyond reasonable control, including:

     

    • Natural disasters, pandemics, or civil unrest

    • Carrier strikes or delays

    • Governmental actions or emergencies

 

 

8. USER RESPONSIBILITY AND ACKNOWLEDGMENT

 

By placing an order with Stone & Selah:

 

  • You confirm that your shipping information is accurate and complete

  • You acknowledge that delivery times are estimates and may vary

  • You accept responsibility for downloading and securing digital products

  • You understand that Stone & Selah is not liable for delays, losses, or damages beyond verified shipping defects

 

 

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Bottom Line

 

Stone & Selah ensures that your artwork reaches you safely and promptly, with tracking, careful packaging, and clear timelines. Customers are responsible for accurate addresses and digital file management, while we provide replacements for verifiable shipping damages.

 

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